Hartford Management Group offers comprehensive collections services to efficiently recoup past due obligations. Our proprietary skip tracing technology identifies the fastest way to reach debtors, even if a significant time has elapsed since charge off, maximizing right party contact (RPC) as well as cash flow. Our integrated solution combines skilled personnel with leading-edge technologies such as robotic process automation (RPA) and data-driven workflows to drive efficient operations that are fully compliant with regulatory requirements. Post charge off third party collection services
We successfully manage over 1 million accounts annually. Our team of associates come with expertise backed by extensive training, leading to rapid recovery of past due obligations foucsed on a comfortable customer experience.
- Robust dialer campaign management strategies help build and implement fully compliant account penetration and contact strategies.
- Account workflow management drives a focused, customer-centric collections process.
- Deep focus on call quality and customer experience ensures contextually relevant conversations with debtors.
- Advanced analytics solutions identify accounts with the highest payment potential while liquidation-based strategies boost recovery.
- Rigorous compliance through associate coaching and feedback, internal audits, as well as complaint, quality, and change management.
- Extensive digital messaging capabilities leveraging rich, contextually aware digital media and bots.
- In-depth associate training in FDCPA Regulations, company policies and client specific requirements and continuous monitoring.